Dana Jones began her career as a data entry clerk for a
small family-owned bookkeeping and tax service company and
now has over ten years of knowledge and experience as a
bookkeeper. She joined the Morrissey Offices in the fall
She began by helping with A/R, but quickly advanced to
a customer connection for service issues. Dana assists members
with enrollment and claims adjudication, especially in unusual
circumstances where the insured is confused by the process
or where the insurance carrier has overlooked a detail that
impedes a streamlined process. She is our main Claims Advocate
and our primary interface with clients as a customer service
liaison. We value her problem-solving skills and discretion
in working with concerned people about their health issues.
Dana is consistently commended by clients for providing
exceptional service. She effectively and efficiently resolves
issues as they arise in key areas that also include administration,
billing, contract interpretation, and auditing.
To further her industry-related background, Dana is attending
classes at UNLV to become certified in Human Resource Management.